Frequently Asked Questions
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States. We’re exploring options to expand to Canada and other regions, so stay tuned!
Q: How much does shipping cost?
A: Shipping is a flat rate of $10 per order. Orders subtotaling $100 or more ship free!
Q: How long will my order take to arrive?
A: Processing and production time is usually 3–5 business days. Once shipped, delivery typically takes 5–7 business days (depending on the carrier). Please keep in mind that delays can occasionally happen once the package is in the carrier’s hands.
Q: Will I get tracking information?
A: Yes! You’ll receive an order confirmation when you place your order, a shipping notification with tracking once it’s on the way, and a final email when it’s delivered.
Products
Q: What kind of stationery do you sell?
A: We offer a growing collection of sticky notes, note cubes, journals, notebooks, bookmarks, mugs, and more—each designed to make your desk cuter, brighter, and more joyful.
Q: How are your products made?
A: Our products are created through professional printing partners using high-quality materials. That means each item is made just for you when you order.
Q: Do your journals and notepads lay flat?
A: Yes! Our hardcover journals use flexible casewrap binding so they can lay flat, and our spiral notebooks are designed for easy flipping and writing comfort.
Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Do you accept returns or exchanges?
A: Since our products are made-to-order, we generally do not accept returns or exchanges. However, if your order arrives damaged or there’s a printing error, please email support@writtenimpressions.com within 7 days of delivery so we can make it right.
Other Questions
Q: Do you offer gift options?
A: At this time, we don’t offer gift wrapping, but many of our items make perfect gifts as-is! You can always send directly to a loved one.
Q: Can I get custom designs?
A: Custom listings are not available on the website currently, but we can handle requests on a case-by-case basis. If you're looking for something specific, please email us at Requests@writtenimpressions.com and let us know what you're looking for! We would love to create something for you!
Q: How do I stay updated on new arrivals?
A: Sign up for our emails and follow us on Threads, Instagram, Facebook, and Pinterest for the latest drops, behind-the-scenes fun, and special offers.
✨ Still need help?
Drop us a note at support@writtenimpressions.com. We’ll get back to you as quickly as possible!