Instructional Design/Training

Perform training needs analyses
Create simple or measurable learning objectives
Liaise with subject matter experts to develop instructionally sound learning materials; quick guides, presentation materials, extended learning content
Develop learning and practice exercises — and quizzes
Write training facilitator guides
Create train-the-trainer guides
Deliver instructor-led and online training to participants across a wide range of audiences
Develop training evaluation forms

Business Writing

Capture workflows and write workflow documents
Perform research and write business papers
Create policies and procedures
Produce end user documentation for software or consumer hardware
Perform copywriting and editing
Capture notes for a face-to-face or virtual meeting; edit proceedings

Web Site Content

Edit page content for audience applicability and readability